Policies

Shipping & Handling 

DOMESTIC SHIPPING

Burgundy Assemblage is pleased to offer free shipping on all US orders, including Hawaii and Alaska. We also provide flat-rate expedited services as listed below:


PROCESSING TIME & DELIVERY

Orders are processed Monday thru Friday, 8AM to 3PM EST (excluding holidays), We generally ship our orders within 1-2 business days of order placement.
Orders received on weekdays after 3pm EST, weekend days or holidays will begin processing the next business day.

TRACKING YOUR ORDER

All domestic shipments include online tracking, once your order is shipped, you will be sent an email confirmation, which will include applicable tracking code or confirmation information. You can also locate your tracking number on the My Orders page of your Account. If you do not receive an email with a shipping notice and tracking code please check your spam folder. If you're still having trouble contact us at: concierge@burgundyassemblage.com and we will send one to you.

SIGNATURE ON DELIVERY

Some of Burgundy Assemblage shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. If you will not be available to sign for your shipment, consider shipping the item to an address where someone you trust will be available to sign for your package. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.

INSURANCE

Burgundy Assemblage insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

SALES TAX

Sales tax will only be charged on orders shipped to New York . No other tax or import duty will be applied to orders shipped within the USA.

INTERNATIONAL SHIPPING

Dependent on the destination of the package. Carrier will automatically be determined at checkout dependent on the final destination.

TAX & DUTIES

Purchaser is responsible for all taxes and duties. Burgundy Assemblage is not responsible for any fees charged by customs. Once BA has delivered the merchandise to the carrier, the purchaser assumes the risk of loss and title for the merchandise.

REFUSED SHIPMENTS

If you refuse a shipment from BA, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to us.

Policies

RETURNS

We want to ensure that you are completely satisfied with your purchase. You may return your order for a refund. Burgundy Assemblage accepts online returns of unused, unworn/unwashed merchandise with original tags attached. Just make sure you request your return authorization number within 14 days of receiving your order. Please note that all refunds will be applied to the original payment method. If you return a package that does not meet this criteria, it will be denied. All denied returns will not receive a refund and will be forfeited. Please contact concierge@burgundyassemblage.com to obtain a return authorization number.

INTERNATIONAL RETURNS

International purchases are FINAL SALE. Unfortunately, we cannot honor return requests on international orders at this time.

RETURN NOTIFICATIONS

Once we receive your return package, you will be sent an email notifying you of your return. Please note; that this email will be sent to the email address as provided on your original order.Your return credit will be placed on the original form of payment and will appear on your next statement (generally 10-14 days depending on your bank).

All items are quality controlled and checked for any faults before they are shipped to customers. Should you receive an item that is not in perfect condition please contact us immediately.

 

Last updated April 17, 2017

Newsletter

Sign up to receive notification about our product arrivals, events and stories once a month.